Notis Privasi Jalan2u
Dikemas kini 30 Oktober 2026. Selaras dengan Akta Perlindungan Data Peribadi 2010 (PDPA).
Ringkasan
- Tiada akaun, tiada log masuk. Anda boleh menggunakan Jalan2u tanpa memberi nama, e-mel atau nombor telefon.
- Tiada iklan dan tiada penjejakan. Kami tidak menjual data dan tidak berkongsi dengan pengiklan atau broker data.
- Lokasi digunakan hanya semasa aplikasi dibuka (bukan di latar belakang), untuk menunjukkan kedudukan anda dan memberi arahan.
Data yang kami terima
- Carian dan laluan. Teks carian serta koordinat titik mula, hentian dan destinasi dihantar ke pelayan kami untuk mencari tempat dan mengira laluan.
- Kiraan penggunaan. Kami mengira penggunaan harian secara agregat sahaja. Titik mula dan destinasi dibundarkan ke grid kira-kira 1 km. Alamat IP dan teks carian tidak disimpan dalam kiraan ini.
- Kelajuan tanpa nama (hidup secara lalai, boleh dimatikan di Tetapan). Semasa navigasi, aplikasi menghantar kelajuan, arah, kedudukan dan ketepatan GPS setiap beberapa saat bersama ID perjalanan rawak yang bertukar setiap perjalanan. Tiada akaun, nama, ID peranti atau alamat IP direkodkan. 300 m pertama dan terakhir setiap perjalanan dibuang supaya lokasi rumah atau tempat kerja tidak direkodkan. Titik mentah dipadankan dengan jalan dan dipadam, dan tidak sekali-kali disimpan lebih 24 jam. Selepas itu hanya purata kelajuan bagi setiap bahagian jalan disimpan, untuk menambah baik masa tiba dan paparan trafik. Apabila dimatikan, tiada lagi data dihantar.
- Laporan jalan. Jika anda menghantar laporan (contohnya kesesakan atau kemalangan), kami menyimpan jenis laporan, kedudukannya, teks pilihan anda dan pengenal peranti dalam bentuk cincangan (hash). Laporan dipaparkan kepada semua pengguna sehingga tamat tempohnya. Alamat IP tidak disimpan.
- Kongsi perjalanan atau lokasi. Semasa anda berkongsi, kedudukan, laluan dan anggaran masa tiba anda disimpan di pelayan supaya sesiapa yang memegang pautan boleh melihatnya. Pautan kongsi laluan biasa pula membawa koordinat laluan dalam pautan itu sendiri.
- Borang hubungi dan maklum balas. Apa yang anda tulis, serta nama, nombor telefon dan e-mel jika anda memberikannya (dan laluan semasa jika anda menandakannya). Jika anda menghubungi kami melalui WhatsApp, mesej itu juga diproses oleh WhatsApp (Meta) mengikut terma mereka.
- Laporan ralat tanpa nama. Jika aplikasi gagal, ia menghantar mesej ralat, halaman, versi aplikasi dan jenis pelayar/peranti secara umum. Tiada alamat IP, teks carian atau koordinat tepat.
- Log pelayan web. Alamat IP, masa dan alamat yang diminta (termasuk teks carian) direkodkan untuk keselamatan dan pencegahan penyalahgunaan.
- Dalam peranti anda sahaja. Tetapan (bahasa, tema, jenis kenderaan, suara, peringatan solat), Rumah, Tempat kerja, Kegemaran, 20 destinasi terkini dan kedudukan peta terakhir kekal dalam peranti anda dan tidak dihantar kepada kami. Lihat atau padam semuanya di Tetapan › Data pada peranti ini. Kod “Pindah ke telefon lain” dijana dan dibaca dalam telefon sahaja.
Tempoh simpanan
| Data | Disimpan |
|---|---|
| Kongsi perjalanan/lokasi | Dipadam serta-merta apabila anda berhenti berkongsi; atau 2 minit selepas tiba atau tamat tempoh |
| Titik kelajuan mentah | Paling lama 24 jam (purata jalan tanpa nama disimpan selepas itu) |
| Laporan jalan | Dipaparkan 45 minit hingga 24 jam mengikut jenis; dipadam selepas 7 hari |
| Log pelayan web | 14 hari |
| Kiraan penggunaan harian | 180 hari |
| Laporan ralat | Dibuang secara bergilir apabila log penuh |
| Borang hubungi/maklum balas | Sehingga urusan selesai, paling lama 12 bulan |
| Salinan sandaran | Paling lama 60 hari |
Di mana data disimpan
Laman ini melalui Cloudflare (rangkaian penghantaran dan keselamatan). Pelayan utama kami berada di Amazon Web Services (AWS) di Amerika Syarikat (US-East), jadi data dipindahkan ke luar Malaysia. Pengiraan laluan dan carian dijalankan pada pelayan kami sendiri. Salinan sandaran disimpan pada pelayan sandaran kami dan storan awan (Microsoft OneDrive).
Sumber data
Peta dan tempat: © penyumbang OpenStreetMap (ODbL). Kadar tol daripada sumber rasmi yang dinyatakan bersama setiap kadar. Di Malaysia, waktu solat ialah waktu rasmi JAKIM e-Solat mengikut zon; di luar Malaysia, waktu dikira dengan kaedah yang diiktiraf.
Hak anda dan hubungi
Di bawah PDPA anda boleh meminta akses kepada data anda, membetulkannya, memadamnya atau menarik balik persetujuan (contohnya dengan mematikan perkongsian kelajuan di Tetapan). Gunakan borang hubungi atau WhatsApp +60 11-1112 3259. Kami membalas dalam masa 21 hari.
Lihat juga Terma Penggunaan.
Jalan2u Privacy Notice
Updated 30 October 2026. Written to the Personal Data Protection Act 2010 (Malaysia).
In short
- No account, no login. You can use Jalan2u without giving a name, e-mail or phone number.
- No ads, no tracking. We never sell data or share it with advertisers or data brokers.
- Location is used only while the app is open (never in the background), to show where you are and give directions.
What we receive
- Search and routing. Your search text and the coordinates of your start, stops and destination are sent to our servers to find places and compute the route.
- Usage counts. We count daily use in aggregate only. Start and destination points are rounded to a grid of about 1 km. IP addresses and search text are not stored in these counts.
- Anonymous speed sharing (on by default; switch it off in Settings). During navigation the app sends your speed, direction, position and GPS accuracy every few seconds with a random trip ID that changes every trip. No account, name, device ID or IP address is recorded. The first and last 300 m of every trip are dropped so home or work locations are not recorded. Raw points are matched to roads and deleted, and are never kept longer than 24 hours. After that only average speeds per road segment are kept, to improve arrival times and the traffic view. Once switched off, nothing more is sent.
- Road reports. If you send a report (a traffic jam or accident, for example), we keep its type, position, your optional text and a hashed device identifier. Reports are shown to all users until they expire. IP addresses are not stored.
- Sharing a trip or location. While you share, your position, route and arrival estimate are held on our server so that anyone who has the link can see them. An ordinary route-share link carries the route coordinates inside the link itself.
- Contact and feedback form. What you write, plus your name, phone number and e-mail if you give them (and your current route if you tick it). If you contact us on WhatsApp, the message is also processed by WhatsApp (Meta) under its own terms.
- Anonymous error reports. If the app fails, it sends the error message, page, app version and general browser/device type. No IP address, search text or exact coordinates.
- Web server logs. IP address, time and the address requested (including search text) are logged for security and abuse prevention.
- On your device only. Settings (language, theme, vehicle, voice, prayer reminders), Home, Work, Favourites, the last 20 destinations and the last map view stay on your device and are not sent to us. See or delete them in Settings › Data on this device. The “Move to another phone” code is made and read on the phones only.
How long we keep it
| Data | Kept |
|---|---|
| Trip/location sharing | Deleted at once when you stop sharing; or 2 minutes after arrival or expiry |
| Raw speed points | At most 24 hours (anonymous road averages are kept after that) |
| Road reports | Shown for 45 minutes to 24 hours depending on type; deleted after 7 days |
| Web server logs | 14 days |
| Daily usage counts | 180 days |
| Error reports | Rotated out when the log fills |
| Contact/feedback messages | Until dealt with, at most 12 months |
| Backup copies | At most 60 days |
Where data is held
The site runs through Cloudflare (delivery and security network). Our main server is at Amazon Web Services (AWS) in the United States (US-East), so data is transferred outside Malaysia. Routing and search run on our own servers. Backups are kept on our own backup servers and in cloud storage (Microsoft OneDrive).
Data sources
Map and places: © OpenStreetMap contributors (ODbL). Toll rates from the official sources shown next to each rate. In Malaysia, prayer times are the official JAKIM e-Solat times for your zone; outside Malaysia they are computed with recognised methods.
Your rights and contact
Under the PDPA you can ask to access, correct or delete your data, or withdraw consent (for example by switching off speed sharing in Settings). Use the contact form or WhatsApp +60 11-1112 3259. We reply within 21 days.
See also the Terms of Use.